FAQs

Are the items on Absolute Cult official?
Yes. All of the products offered in our store are 100% officially licensed merchandise. All products have the original manufacturer's labels and tags to confirm their authenticity. We work closely with all of our license partners to ensure a high level of quality across all of our garments and only sell officially approved designs.

What payment methods can you accept for my order?
We accept payment via credit card, debit card or Paypal and are unable to process orders using any alternative method of payment.

What email communications will I receive after placing my order?
Once you have completed your order you will receive the following communications:

Order Confirmation email - to confirm that your order has been received.
Payment Received - to confirm that your payment has been processed.
Dispatched email - to confirm that your order has been dispatched.
Feedback email - to remind you to leave us feedback based on the experience you have had with us.

How will I know when my order has been dispatched?
You will receive an email to confirm that your item has been sent. Our aim is to have all items dispatched within 1 working day.

Can I change the delivery address on my order?
Once an order has been placed we are unable to change the delivery address.

Can I change my order?
No. Please make sure you check your order carefully before submitting as these details cannot be changed once you have clicked 'Submit Order'.

Always double check your order confirmation to make sure all the details are correct.

If you would like to cancel your order, please contact us and we will endeavor to have the order removed from our system as a matter of urgency. Please note that this may not always be possible due to processing times and our commitment to a speedy dispatch from our warehouse.

How can I contact a member of your team?
If you have any questions or queries relating to an order you have placed, our products or about us in general, please do not hesitate to get in touch with us.

Click here for the Contact Us page

Phone Numbers:

UK: 0333 305 8466
USA: 1-844-576-0934
All Other Countries: 0044 20 3393 1047

We aim to respond to all queries within 24-48 hours, however our normal office hours are Monday - Friday 9am - 5pm GMT

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